SHIPPING AND DELIVERY POLICY

1) DELIVERY OF PRODUCTS

1.1 We will only deliver products ordered through the site to a location where we provide delivery services. In most cases, we cannot deliver to PO Boxes. If you place an order including these items with a PO Box listed for delivery, we will email you to supply an alternate address.
If no address is available and no alternative delivery options open, we will have to cancel the order and refund any payments made.

1.2 You may obtain further information on the site about our delivery timeframes and how we deliver certain products. The Delivery Fee for your order depends on the type of product you order (in particular, the size and weight of the product) and also delivery address/postcode.

1.3 You agree to comply with certain delivery requirements specified below and such other requirements that we notify you when you place your order through the site.

1.4 We also recommend that you be present to accept the delivery of your order if you have paid by credit card, however you can request an Authority to Leave (ATL). This authorises the courier agent to leave the parcel in a safe place. We cannot accept any liability should this be granted, and a parcel goes missing. We can only add an ATL if this is requested at the time of order. We cannot retrospectively add an ATL as once goods have left the warehouse, only the recipient can authorise this through the courier directly.

1.5 If you have not provided an ATL as above, and there is no one or no appropriate person at the delivery address to receive the order or, if you are required to be present at the time of delivery and you are not present at that time, then the courier may not deliver the product you have ordered. In this instance, a card will be left advising you of the next steps.

1.6 You acknowledge and agree that any person at the delivery address who receives the product is authorised by you to receive your order.

1.7 Payment is required in full before your order can be delivered to you.

1.8 Pest IT Pty Ltd offers delivery by courier of our choice. We reserve the right to change the shipping carrier, depending on stock availability, delivery location and total weight of order to Australia Post OR courier of our choice.

1.9 If the order exceeds 20kg, we will use a courier service of our choice.

1.10 For orders, delivery usually takes 3-4 business days, however we cannot guarantee this time frame.

2) RISK AND TITLE

2.1 Risk and title to the product passes to you on the date and time of delivery to the delivery address.

3) CANCELLING AN ORDER

3.1 We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:

(a) the products in that order are not available; or
(b) there is an error in the price or the product description posted on the site for the products in that order; or
(c) that we reasonably believe your order has been placed in breach of these terms and conditions.

If we do so, then we will endeavour to provide you with reasonable notice of that cancellation and will not charge you for the cancelled order.

3.2 You may cancel an order (whether it is accepted by us or not) by contacting Pest IT Pty Ltd during Contact Hours at any time prior to the dispatch of that order. Once the order has been dispatched for delivery to you, then you may only return the relevant product in accordance with these terms and conditions.

3.3 If an order has been cancelled by yourself after it has been despatched, and a refund is given, we will not refund the postage charges incurred by this cancellation. Refund will only be given for the price of the product and only after it has been received back to us in an un-used condition. Postage charges are NON REFUNDABLE.

4) FEES AND CHARGES

4.1 We will charge you, and you agree to pay, the purchase price of each product that is ordered, the delivery fee for your order that we notify to you when you place your order (“Delivery Fee”) and any other fees and charges set out in these terms and conditions.

4.2 All fees and charges identified in these terms and conditions and all prices for the product include GST where applicable.

4.3 The purchase price of each product is shown on the products list on the site at the time you place your order. The purchase price of a product on the site may not be the same or correspond to the prices in any rival stores for the same product and we are not obliged to match any prices.

4.4 Prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order.

4.5 If you cancel an order then:

(a) subject to (b), we will refund any amounts paid by you for that cancelled order;
(b) we will not refund the Delivery Fees where the products in your cancelled order have been dispatched for delivery.

5) CHANGES TO THESE TERMS AND CONDITIONS

5.1 For future orders, these terms may be different and so we recommend that you read these terms carefully each time you agree to them during the ordering process.

5.2 We will not change any terms and conditions for an existing order that has been accepted by us, the terms and conditions that will apply to the order, are the terms and conditions that applied at the time you place your order.