1) DAMAGED PRODUCTS AND RETURNS
1.1 You must check any products delivered to you to determine if it is damaged. If a product is damaged on delivery, then you should refuse to take receipt of that product and notify us at [email protected] . If you notice damage to a product after delivery, or if it has been incorrectly shipped, you should notify us as soon as possible. If so, you may return the product to us within 14 days of receipt, in accordance with this clause.
1.2 We do not refund for change of mind purchases. If you wish to return a product that is not damaged and that was provided to you under these terms and conditions, please contact us on 1300 665 657 or [email protected]
1.3 Our Returns Policy is incorporated into these terms and conditions. You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may not provide you with a refund.
1.4 We will not refund the Delivery Fee where the products have been delivered to you unless you are returning the product because it was damaged.
1.5 If your purchase is damaged in transit, we will send you a “no charge” replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage) to us for assessment.
1.6 If you return a product because it was defective on arrival, but we find that the product is in full working condition or any defects or damage were caused after you took receipt of the delivery, it will be returned to you. You will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 14 days of receipt of invoice.
1.7 If the product is defective or incorrectly shipped (different to the one you ordered), upon receipt of the returned, we will offer you to select either a replacement or a refund by applying a credit against the credit card used for the original purchase issued for the original purchase price of the and associated freight cost.
1.8 A copy of the purchase invoice must be included with the returned product(s).
1.9 You are responsible for all costs associated with return of the product to us and we will not pay or reimburse any associated costs. We recommend that products returned by post be sent by registered or certified mail. We accept no responsibility for loss or damage occurring in transit. If a product is not returned to us in the original unopened packaging, it may be returned to you at your cost.
1.10 Method of refund will be in the same format as payment was made.
1.11 Any returned items must be in their original re-saleable condition in their original packaging. This includes any boxes, product manuals, spare parts etc.
2) CHANGES TO THESE TERMS AND CONDITIONS
2.1 For future orders, these terms may be different and so we recommend that you read these terms carefully each time you agree to them during the ordering process.
2.2 We will not change any terms and conditions for an existing order that has been accepted by us, the terms and conditions that will apply to the order, are the terms and conditions that applied at the time you place your order.